No refunds, credit or replacements are offered if you have changed your mind about the products, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
Returning Incorrect or Damaged items:
If your order is incorrect or damaged, it must be reported within 2 days of receipt of delivery. Fascino cosmetics will exchange the item where possible, or refund you the purchase price of the item. If we are contacted outside the 2 day period, Fascino Cosmetics will consider each claim under their descretion. Any items returned must be in original packaging and condition, unopened and unused within 14 days with any documentation.
If you need to return an item, simply log in to your account, view the order using the 'complete order' link under 'My Account' menu and click return item button. We'll notify you by email of your refund once we've received and processed the returned item.
We use Australia Post Delivery Service and ship Australia wide only.
International orders please contact us for further information.